1. Regardless of whether obvious damage or torn marks are found on the outer packaging, the goods must be inspected in front of the courier before signing for them, and a note must be made on the waybill before signing for them. If there are any issues, the package may be rejected directly;
2. If the package that has not been signed for in front of the delivery person is damaged or missing, please keep the outer packaging box (including the sealed rubber strip) and provide feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide information such as the invoice and physical photos of the goods to contact us to apply for compensation from the post office for you
3. When the goods you purchased on behalf have quality problems after a period of use, as long as the goods are still within the warranty period and have the original purchase voucher and the quality assurance card, you can entrust allcnhaul to contact the merchants in Chinese Mainland to handle the return/exchange;
1) Due to the unique principles and methods of handling product quality issues for each seller/manufacturer (as indicated on the product quality assurance card), allcnhaul cannot guarantee that the manufacturer will fully meet your requirements, but will do its best to fight for your interests and ensure your satisfaction.
2) Allcnhaul provides this proxy service without any service fee, but you will be responsible for the round-trip shipping cost of the goods. Allcnhaul reserves the right to refuse to act as an agent for products that do not meet the quality assurance criteria for this service.
We will not accept your request for a return or exchange if any of the following situations occur:
1. The product has been exchanged, its original appearance has changed, or parts have been lost;
2. Unscented products, such as software packages CD、DVD、 Cassette tapes, etc;
3. Products without original purchase receipts.
4. For issues related to missing items, damage, defects, etc., customer service should be contacted within 72 hours after the package is signed for. Requests will not be accepted after the deadline.
Pictures required for after-sales service application
1. If the product is damaged or has a large area of stains, please take photos of the damaged or stained areas and upload them
Example: Damaged products, stained products
2. The size of the received product does not match the size you purchased. You need to take a photo of the product with the size label and upload it (if the product does not have a size label, it cannot be verified)
Example: Size Identification
3. If the received product does not match the style of the product you purchased, you need to take a photo of the entire product and upload it
Example: Overall picture of the product
4. The item is missing. First, provide the order number of the missing item. Then, take pictures of the front of the package label, the unpacking area of the outer packaging, and the weighing of the item and package, as shown in the picture, and upload them
5. If the package received is incorrect
Please take photos of the waybill and the items inside the package, and provide the ID of one of the received items
6. If the weight of the package you received is incorrect: Please weigh the package before opening and upload a weighing image
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