There are 3 abnormal statuses to parcels during international transportation: Parcel Delay, Parcel Loss, and Parcel Damage.
For parcel delays, the mainstream couriers have not released corresponding compensation standards, i.e., there is no compensation for parcel delays.
For parcel loss/damage, we’ll compensate per the compensation standards of each line, and you can request after-sales or contact online customer service for compensation.
1. Compensation timeliness measurement standard: Starts from the parcel is sent from the warehouse;
2. Activity time: April 1, 2025,
3. Compensation method: The user can contact customer service, and then customer service will refund the compensation amount to the user's account after verification.
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